We're here to help
Texting is the fastest way to reach us about anything at the wash. Membership billing is handled by EverWash. Here's where to go for what.
What can we help with?
Wash or equipment issue
A charge on your card
Stop text messages
Two more common needs
Membership issue?
EverWash handles all membership billing, payment updates, and cancellations. Reach them directly:
Need a digital receipt?
Skip the paper slip — pull up your receipt online anytime.
Get a Digital ReceiptReceipts may not be available until approximately two hours after purchase.
Understanding the $15 hold
The $15 is only a hold — not your final price
Why $15?
Our unattended payment terminals place a temporary $15 pre-authorization hold to confirm your card is good before your wash. It is a standard bank hold — think of it like a placeholder, not a purchase.
Before you assume you were overcharged: you are only billed for the wash you actually used. The $15 hold drops off on its own.
Want to confirm your real charge?
The actual wash prices are posted on the sign at the wash. To see exactly what you paid, pull up a digital receipt. Receipts may not be available until approximately two hours after purchase. Still have a question about a charge? We're a quick text away.
The sign posted in our bays:
Tap to enlarge
Prices posted at the wash · tap to enlarge
Need help? Text us.
Texting is the fastest way to reach Gilbert's Car Wash about a wash, the equipment, a receipt, or a charge.