Gilbert’s Car Wash Privacy Policy

Last updated: March 9, 2026

Gilbert’s Car Wash (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Gilbert's Car Wash website is owned by Gilbert's Car Wash, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Gilbert's Car Wash, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Gilbert's Car Wash website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

We collect the following types of information when you interact with us online or in person:

• Contact information: name, phone number, email address.
• Vehicle and service details: vehicle make/model, services requested, appointment date and time.
• Payment information: payment method and transaction details (processed securely by our payment providers; we do not store full card numbers).
• Communications: SMS messages, emails, and other communications you send to us.

How We Use Your Information

We use your information to:

• Schedule, manage, and complete car wash and detailing services.
• Send service and transactional SMS messages, such as:
  • Appointment confirmations and reminders.
  • Vehicle status updates.
  • Receipts and service follow‑ups.
• Respond to your inquiries and provide customer support.
• Maintain our business records and comply with legal obligations.

We do not sell your personal information or share it with third parties for their own marketing purposes.

SMS Communications

When you provide your mobile number while booking online at gilbertscarwash.com, over the phone, or in person, we may send you SMS messages related to your services (for example, confirmations, reminders, and vehicle status updates).

• Message frequency varies based on your service activity.
• Message and data rates may apply.
• No Mobile information will be shared with third parties for their own marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

SMS/Text Messaging Opt-In & Consent. By providing your mobile phone number to Gilbert's Car Wash — in person, on our website, or by texting our number (281-729-4148) — you consent to receive service and transactional text messages from us, including appointment confirmations, reminders, vehicle-status updates, receipts, and customer-support replies. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP at any time to unsubscribe, or HELP for help. See our SMS Terms & Conditions for full details.

Sharing of Information

We may share your information with:

• Service providers that help us operate our business (for example, payment processors, SMS providers, and scheduling systems), under agreements that require them to protect your information.
• Law enforcement or regulators if required by law or to protect our rights, property, or safety.

Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission or storage is completely secure.

Your Choices

You can:

• Opt out of SMS messages at any time by replying STOP.
• Request updates or corrections to your contact information by contacting us.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via 517carwash@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to matt@gilbertscarwash.com or 517carwash@gmail.com.